Quality Management






Improve the quality of your products and services as well as your relationships with customers and suppliers.


Quality management supports both the continuous improvement of business processes as well as the quality of products and services. Good quality management not only improves efficiency, but, by enabling companies to react more quickly and precisely to market changes, also gives them a competitive advantage. At the same time, it allows the product and service portfolio to be more closely aligned with the needs of customers. Standards have already been established for many areas, and serve as the foundation for a quality management system. The best-known standard is likely DIN ISO 9001.








Prozessbasiertes Qualitätsmanagement-System

Process-Based Quality Management System


BIC software allows you to achieve your quality management goals in the most efficient manner possible. In no time at all, you will be able to document organizational charts and business processes, gaining an overall picture of your organization. From there, you will be able to observe interrelations and interactions and identify potential for increasing efficiency. BIC's configurable workflow management will support you in the standard-compliant controlling of processes and documents. BIC automatically generates manuals based upon process information and the process portal makes all relevant information easily accessible for employees.


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The BIC Advantage



QM Documentation

Create standard-compliant QM documentation with an easy-to-use, database-supported modeling tool and integrated document management.


QM Manual

Use BIC to automatically generate manuals that contain process models and descriptions.

Gültigkeit & Freigaben

Authority & Approvals

With BIC, responsibilities and authorities are clearly defined. Configurable workflows control the release and publication of business processes.



QM-Key Figures

Define your QM goals using key figures. Store the key figures in your process models. BIC will measure and monitor your data in real time and inform you of any deviations.



Process Analysis

Reports and evaluations help you to analyze your business processes, allowing you to identify potential for improvement.

Effiziente Kommunikation

Efficient Communication

The integrated process portal provides employees with a single point of information for all QM-related information, including standards, process descriptions, documents, etc.

KVP & Kollaboration

CIP & Collaboration

Employees will receive automatic email notifications about changes. The comment function allows employees to submit suggestions for improvements to business processes.


Normgerechte Archivierung

Standard-Compliant Archiving

Older versions are automatically archived and can be viewed at any time.




Quality Management System as a Integrated Management System

Expand Your QM System Into an Integrated Management System


Expand your QM system, e.g., with an integrated control system and process management. Use a single platform for all of your needs – allowing you to bundle resources, avoid redundancies, and reduce costs for your company.


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We can provide you with comprehensive support in the implementation and on-going development of your BIC quality management system from the installation of the software right through to maintenance.


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Planning a DIN ISO 9001:2015 Certification?


How is a QM system required to be set up? Does your current system already meet the new DIN ISO 9001:2015 requirements? Our experts will be happy to assist you and also to advise you regarding other certifications.


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Typical Services Provided on Quality Management Projects


Conceptualization Support

  • Definition of quality management objectives
  • Conceptualization of a QM system
  • Technical requirements analysis
  • Modeling and description of organizational structures and processes
  • Identification of improvement potentials
  • Identification and evaluation of risks
  • Definition of corrective and preventive measures
  • Support in the efficient implementation of measures (change management)

Operational Support

  • Project management
  • Support for internal and external audits
  • Outsourcing of process modeling (Modeling Factory)
  • Process rollout support
  • Internal marketing support







Our team of highly-experienced experts will support you in the implementation of a quality management system as well as with other certifications, including:

  • DIN ISO 9000
  • DIN ISO 9001:2015
  • DIN ISO 14001
  • DIN ISO 27001

Our project support includes providing you with our professional and technical know-how right through until you achieve your project goals – this is what sets us apart from manufacturers who simply produce tools. Our approach is based on proven best practices and can be flexibly adapted to meet your wishes.


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Automotive Supplier HUF Relies on BIC to Optimize Quality Management


Read this report to learn how quality management is efficiently being controlled along HUF’s business processes.


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